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Terms & Conditions

Last Updated: 21 July 2026

Welcome to Marley-Rose Coffee Co. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About Us

Marley-Rose Coffee Co. is a South African coffee shop and bakery offering artisan coffee, freshly baked goods, bread, beverages and selected retail products through our café and online store.

2. Acceptance of These Terms

By using this website or placing an order, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

If you do not agree to these Terms & Conditions, please do not use this website.

3. Products

We strive to ensure that all product descriptions, photographs and pricing are accurate.

Because many of our products are handmade and freshly baked:

  • Product appearance may vary slightly from photographs.
  • Sizes, colours and decorations may differ slightly.
  • Availability is subject to stock levels.
  • We reserve the right to discontinue products without prior notice.

4. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

Prices may change at any time without prior notice, however any confirmed order will be charged at the price displayed at the time of purchase.

5. Orders

Once an order has been placed, you will receive an order confirmation.

Marley-Rose Coffee Co. reserves the right to decline or cancel an order where:

  • payment cannot be authorised;
  • incorrect pricing has been displayed due to an error;
  • products become unavailable;
  • fraudulent or suspicious activity is suspected.

If payment has already been taken for a cancelled order, a full refund will be issued.

6. Payment

We accept secure online payments using the payment methods displayed during checkout.

Orders will only be processed once payment has been successfully received.

7. Shipping & Delivery

Shipping and delivery are subject to our Shipping, Delivery, Returns & Cancellation Policy.

Estimated delivery times are provided as a guide only and cannot be guaranteed. Delays caused by couriers, weather, public holidays or circumstances outside our control do not make Marley-Rose Coffee Co. liable for any loss resulting from delayed delivery.

8. Returns & Refunds

Returns, refunds and cancellations are governed by our Shipping, Delivery, Returns & Cancellation Policy.

If you receive an incorrect, damaged or defective item, please contact us as soon as possible so we can resolve the issue promptly.

9. Food Allergies

Many of our products contain or may come into contact with:

  • Wheat (gluten)
  • Milk
  • Eggs
  • Soy
  • Tree nuts
  • Peanuts
  • Sesame

While we take care during preparation, we cannot guarantee that any product is completely free from allergens. Customers with food allergies should consume our products at their own discretion.

10. Intellectual Property

All content on this website, including:

  • photographs
  • logos
  • branding
  • graphics
  • text
  • product descriptions
  • website design

is the property of Marley-Rose Coffee Co. and may not be copied, reproduced or distributed without prior written permission.

11. Website Use

You agree not to:

  • use this website for unlawful purposes;
  • interfere with the operation or security of the website;
  • attempt unauthorised access to any systems;
  • copy or misuse website content.

12. Limitation of Liability

To the fullest extent permitted by South African law, Marley-Rose Coffee Co. shall not be liable for any indirect, incidental or consequential damages arising from:

  • use of this website;
  • delays in delivery;
  • temporary website outages;
  • product availability;
  • events beyond our reasonable control.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer protection legislation.

13. Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy and applicable South African privacy legislation.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the South African courts.

15. Changes to These Terms

We may update these Terms & Conditions from time to time without prior notice. The latest version will always be published on this website.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Marley-Rose Coffee Co.
16 Church Street
Velddrif, Western Cape
South Africa

Phone: 079 519 9356

Email: info@marleyrosecoffeeco.com

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