Shipping, Delivery, Returns & Cancellation Policy

At Marley-Rose Coffee Co., we take great care to ensure every order is prepared, packed and delivered with the same attention we’d expect ourselves. Please read our policy below before placing your order.

Shipping & Delivery

Delivery Rates

• Free local delivery within Velddrif and St Helena Bay.
• R89 flat-rate shipping anywhere in South Africa.
• Free nationwide shipping on orders over R750.

Delivery Times

• Most orders are delivered within 1 to 3 working days.
• Delivery times may vary depending on your location, public holidays and courier schedules.
• You’ll receive confirmation once your order has been dispatched.

Returns

Your satisfaction is important to us. If you’re not completely happy with your purchase, please contact us as soon as possible so we can help resolve the issue.

We offer a 100% refund on eligible returned products if you are not satisfied with your purchase.

To qualify for a return:

• Please notify us within a reasonable time after receiving your order.
• Products should be returned in their original condition where reasonably possible.
• Refunds will be processed to the original payment method once the returned item has been received and inspected.

If your order arrives damaged, defective or incorrect, please contact us immediately with photographs where possible so we can arrange a replacement or refund.

Order Cancellations

Orders may be cancelled before they have been prepared or dispatched. Once an order has been baked, prepared or shipped, it may no longer be possible to cancel it.

If you need to cancel an order, please contact us as soon as possible after placing it. If the order has not yet been processed, we will issue a full refund.

Need Help?

If you have any questions about shipping, delivery, returns or cancellations, we’d love to help. Please get in touch with our team and we’ll assist you as quickly as possible.